Operations Executive

Deepak Thakur (Hst Staffing Solutions) wants to bring on an Operations Executive for its Ashok Vihar, Delhi team. The team is filling 2 vacancies. Salary is up to ₹45,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

Compensation: ₹35,000 – ₹45,000 per month.

Who can apply

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of English and Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, calm under pressure attitude

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Ashok Vihar, Delhi, Delhi
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Apply today and take the next step in your career with Deepak Thakur (Hst Staffing Solutions).