Telecaller

Deepam Matrimonial is hiring a Telecaller in Kalavasal, Madurai. You can earn up to ₹11,000/month. Great for first-time job seekers.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Typing speed, CRM tools, Hindi and English, Active listening
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Compensation

Compensation: ₹10,000 – ₹11,000 per month.

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.

Job at a glance

• Work location: Kalavasal, Madurai, Tamil Nadu
• Openings: 1
• Employment type: Full time
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Deepam Matrimonial reviews applications regularly.