Telecaller

Degreelabs Service Pvt Ltd is looking for a Telecaller to join its team in MG Road, Bengaluru. The pay goes up to ₹25,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Active listening, CRM tools, Verbal communication, Typing speed
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• A customer-first, polite attitude

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.

Salary

Salary: ₹22,000 – ₹25,000 per month, based on skills and experience.

Job at a glance

• Job location: MG Road, Bengaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Degreelabs Service Pvt Ltd reviews applications regularly.