Telecaller

Delcom Home Pvt Ltd is hiring a Telecaller in Kankarbagh, Patna. You can earn up to ₹15,000/month. The team is filling 4 vacancies.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Compensation

The salary for this role is ₹10,000 – ₹15,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Active listening, Hindi and English, Complaint handling, Verbal communication
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Position details

• Work location: Kankarbagh, Patna, Bihar
• Openings: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to Delcom Home Pvt Ltd today.