Telecaller

Looking for a Telecaller role in Lodipur, Patna? Delcon Homes Pvt Ltd is hiring now. The team is filling 2 vacancies. You can earn up to ₹25,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with CRM tools, Complaint handling, Verbal communication, Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, calm under pressure attitude

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Pay and perks

The salary for this role is ₹25,000 per month.

Job details

• Job location: Lodipur, Patna, Bihar
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Delcon Homes Pvt Ltd reviews applications regularly.