Customer Service Manager

Start your next role as a Customer Service Manager with Delhi Core And Lamination Private Limited in Vaishali, Delhi. The pay goes up to ₹45,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Candidate profile

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English and Hindi
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English

Pay and perks

The salary for this role is ₹30,000 – ₹45,000 per month.

What the job involves

As a Customer Service Manager, your work will include:

• Handle inbound and outbound customer calls, chats or emails.
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets.
• You will escalate complex cases to the right team within the SLA.

Quick facts

• Work location: Vaishali, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Delhi Core And Lamination Private Limited.