Telecaller

Join Delivery Small World as a Telecaller in Nehrugram, Dehradun. The pay goes up to ₹10,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Active listening, Verbal communication, Hindi and English, Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, patient attitude

Pay and perks

Compensation: ₹5,000 – ₹10,000 per month.

Day-to-day work

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll resolve queries and complaints with patience and accuracy.

Quick facts

• Work location: Nehrugram, Dehradun, Uttarakhand
• Vacancies: 1
• Employment type: Full time
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Delivery Small World.