Operation Manager

A new Operation Manager role is open at Delta Innovative Ssolutions Pvt Ltd, Okhla Industrial Area, Delhi. You can earn up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Advanced Excel | Skills Needed : Computer

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Advanced Excel, Computer
• Basic English
• 1 - 2 Years Experience Compulsory.
• Advanced Excel
• Skills Needed: Computer
• You are patient and polite

Pay and perks

Compensation: ₹20,000 – ₹30,000 per month.

Job at a glance

• Job location: Okhla Industrial Area, Delhi, Delhi
• Working hours: 9:00 AM - 5:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Delta Innovative Ssolutions Pvt Ltd reviews applications regularly.