Telecaller

Start your next role as a Telecaller with DEM International in Model Town, Ludhiana. The pay goes up to ₹12,000/month. Great for first-time job seekers.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

In this role, you will:

• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹9,000 – ₹12,000 per month, based on skills and experience.

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Typing speed, Complaint handling, Verbal communication, Hindi and English
• Female Only
• Basic English
• Freshers can apply
• Someone customer-first and patient

Position details

• Location: Model Town, Ludhiana, Punjab
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to DEM International. It takes less than a minute.