Telecaller

A new Telecaller role is open at Desiacres, lal bagh, Bengaluru. You can earn up to ₹18,000/month. 2 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Active listening, CRM tools, Hindi and English, Verbal communication
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

What you get

Compensation: ₹12,000 – ₹18,000 per month.

Job details

• Work location: lal bagh, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Openings: 2
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Desiacres reviews applications regularly.