Telecalling Executive

Development Enterprises is hiring a Telecalling Executive in Maldahiya, Varanasi. No experience? You can still apply. Salary is up to ₹8,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Active listening, Complaint handling, Hindi and English and Verbal communication
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Salary and benefits

Compensation: ₹8,000 per month.

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.

Job at a glance

• Job location: Maldahiya, Varanasi, Uttar Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Development Enterprises today.