Telecaller

Start your next role as a Telecaller with Devine Developers in Sector-52, Chandigarh. Salary is up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Complaint handling, Typing speed, CRM tools
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• You are polite and calm under pressure

Day-to-day work

In this role, you will:

• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Compensation

The salary for this role is ₹18,000 per month.

Job details

• Location: Sector-52, Chandigarh, Chandigarh
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Devine Developers reviews applications regularly.