Customer Care Manager

A new Customer Care Manager role is open at Dhavalkumar Hasmukhbhai Gandhi (Unique World), Pal Gam, Surat. 3 candidates will be hired for this role. You can earn up to ₹35,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic, Inbound | Languages : English, Hindi

Compensation

The salary for this role is ₹15,000 – ₹35,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic, Inbound
• Languages: English, Hindi
• You are polite and customer-first

Your responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.

Quick facts

• Location: Pal Gam, Surat, Gujarat
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 3

Click Apply to send your profile to Dhavalkumar Hasmukhbhai Gandhi (Unique World). It takes less than a minute.