Customer Relationship Executive (Cr...

Dhavalkumar Hasmukhbhai Gandhi (Unique World) wants to bring on a Customer Relationship Executive (Cr... for its Adajan, Surat team. You can earn up to ₹18,000/month. 7 candidates will be hired for this role.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Marketing | Type : Sales, Domestic

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Domestic, Marketing, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Type: Sales, Domestic

Key responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹12,000 – ₹18,000 per month, based on skills and experience.

Job details

• Job location: Adajan, Surat, Gujarat
• Work type: Office-based
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Vacancies: 7
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Dhavalkumar Hasmukhbhai Gandhi (Unique World).