Senior Customer Care Representative

Dhavalkumar Hasmukhbhai Gandhi (Unique World) has an opening for a Senior Customer Care Representative based in Sachin, Surat. Salary is up to ₹30,000/month. There are 20 open positions.

Note from the employer

Acting As The First Point Of Contact To Welcome Customers, Address Queries, And Handle Complaints Professionally.*Should Have Strong English Communication Skills.*Making Daily Calls To Customers For Follow-Ups, Feedback, Or To Inform Them About Products/Services.*Updating Customer Details And Interaction Logs In The Crm System. 1 - 2 Years Experience Compulsory. | Marketing | Type : Sales | Languages : Hindi, English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Marketing, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Type: Sales
• Languages: Hindi, English
• You are patient and polite

What you will do

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Salary

Salary: ₹25,000 – ₹30,000 per month, based on skills and experience.

Job at a glance

• Work location: Sachin, Surat, Gujarat
• Work type: Office-based
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Dhavalkumar Hasmukhbhai Gandhi (Unique World) today.