Senior Telecaller

A new Senior Telecaller role is open at Dhavalkumar Hasmukhbhai Gandhi (Unique World), Adajan, Surat. Salary is up to ₹30,000/month. 25 candidates will be hired for this role.

In the employer’s words

Handle Inbound Calls And Respond To Patient Queries Politely And Professionallyexplain Healthcare Services, Packages, And Treatments Clearlyschedule And Confirm Appointments For Doctors Or Diagnostic Servicesmaintain Proper Records Of Calls And Patient Data In The Systemfollow Up With Patients For Feedback And Post-Treatment Carecoordinate. 1 - 2 Years Experience Compulsory. | Marketing | Type : Sales, Domestic, Outbound, Inbound | Languages : Hindi, Gujarati

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Gujarati, Hindi, Inbound, Marketing, Outbound and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Type: Sales, Domestic, Outbound, Inbound
• Languages: Hindi, Gujarati
• A polite, patient attitude

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.

Salary and benefits

You will be paid ₹15,000 – ₹30,000 per month.

Position details

• Location: Adajan, Surat, Gujarat
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 25
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Dhavalkumar Hasmukhbhai Gandhi (Unique World) reviews applications regularly.