Sr.Customer Relation Executive

Start your next role as a Sr.Customer Relation Executive with Dhavalkumar Hasmukhbhai Gandhi (Unique World) in Sachin, Surat. The pay goes up to ₹25,000/month. The team is filling 7 vacancies.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound | Languages : Hindi

Pay and perks

You will be paid ₹18,000 – ₹25,000 per month.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Hindi and Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound
• Languages: Hindi
• You are calm under pressure and patient

Roles and responsibilities

Here is what a typical day looks like:

• You'll identify upsell opportunities where relevant.
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Sachin, Surat, Gujarat
• Work type: On-site
• Vacancies: 7
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Dhavalkumar Hasmukhbhai Gandhi (Unique World).