Telecaller

DHL Cargo has an opening for a Telecaller based in Aslali, Ahmedabad. The pay goes up to ₹10,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹8,000 – ₹10,000 per month.

What the job involves

Here is what a typical day looks like:

• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Active listening, Verbal communication, Hindi and English, Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, polite attitude

Position details

• Location: Aslali, Ahmedabad, Gujarat
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — DHL Cargo reviews applications regularly.