Telecaller

Dhyanam Realty wants to bring on a Telecaller for its Bhayli, Vadodara team. You can earn up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Typing speed, Active listening, Verbal communication, Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Salary: ₹10,000 – ₹11,000 per month, based on skills and experience.

Job details

• Location: Bhayli, Vadodara, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

Apply today and take the next step in your career with Dhyanam Realty.