Ecommerce Account Manager

Digicommerce Solutions Llp is hiring an Ecommerce Account Manager in Delhi Noida Direct Flyway, Delhi. The team is filling 15 vacancies. You can earn up to ₹50,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Advanced Excel | Skills Needed : Email

What you get

Salary: ₹18,000 – ₹50,000 per month, based on skills and experience.

Day-to-day work

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Advanced Excel, Email
• Good English
• 1 - 2 Years Experience Compulsory.
• Advanced Excel
• Skills Needed: Email

Job details

• Job location: Delhi Noida Direct Flyway, Delhi, Delhi
• Work mode: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 15
• Interview timings: 11:00 AM - 3:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Digicommerce Solutions Llp reviews applications regularly.