Email Support Executive

Diginnovx Solutions Private Limited (Infoneoo) is hiring an Email Support Executive in HSR Layout Sector 5, Bengaluru. The team is filling 10 vacancies. The pay goes up to ₹21,100/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English
• You are calm under pressure and polite

What you get

Salary: ₹17,500 – ₹21,100 per month, based on skills and experience.

Job details

• Work location: HSR Layout Sector 5, Bengaluru, Karnataka
• Job type: Full time
• Shift: Monday to Saturday | Rotation Off | Day Shifts
• Work type: On-site
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Diginnovx Solutions Private Limited (Infoneoo) today.