Telecaller

Digital Data Store has an opening for a Telecaller based in Hadapsar, Pune. Freshers can apply. Salary is up to ₹14,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

You will be paid ₹14,000 per month.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with CRM tools, Typing speed, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Job details

• Job location: Hadapsar, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Openings: 1

Apply today and take the next step in your career with Digital Data Store.