Ecommerce Account Manager

Digital Team India has an opening for an Ecommerce Account Manager based in Kalka Ji, Delhi. You can earn up to ₹30,000/month. There are 5 open positions.

Employer’s description

We Are Looking For An E-Commerce Account Manager To Manage Seller Accounts On Amazon, Flipkart, Meesho & Other Marketplaces To Handle Listings, Pricing, Inventory, Orders, Account Health, Returns, Client Coordination, Reports And Sales Growth While Managing Multiple Accounts Efficiently. More Than 2 Years Experience Compulsory. | Basic Excel, Advanced Excel, Record Management | Skills Needed : Email, Computer

Salary

You will be paid ₹15,000 – ₹30,000 per month.

Day-to-day work

As an Ecommerce Account Manager, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Candidate profile

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Advanced Excel, Basic Excel, Computer, Email and Record Management
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel, Advanced Excel, Record Management
• Skills Needed: Email, Computer
• You are polite and calm under pressure

Job details

• Job location: Kalka Ji, Delhi, Delhi
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Apply today and take the next step in your career with Digital Team India.