Customer Retention Executive - Non ...

Digitide Solutions Limited has an opening for a Customer Retention Executive - Non ... based in Ranigunj, Hyderabad. You can earn up to ₹14,500/month. The team is filling 20 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.

Skills and qualifications

• Freshers are welcome to apply
• Education: Graduate
• Comfortable with English
• Basic English
• Freshers can apply
• Languages: English
• A calm under pressure, polite attitude

Salary and benefits

Salary: ₹14,000 – ₹14,500 per month, based on skills and experience.

Quick facts

• Location: Ranigunj, Hyderabad, Telangana
• Openings: 20
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 1:00 PM | Tuesday

If this job suits you, apply now — shortlisted candidates will be contacted by Digitide Solutions Limited.