Voice Process Associate

Digitide Solutions Limited is hiring a Voice Process Associate in Kondapur, Hyderabad. Great for first-time job seekers. The team is filling 20 vacancies. The pay goes up to ₹17,000/month.

In the employer’s words

Urgent Hiring Axis Bank Voice Process (Customer Support) Hi-Tech City Role: Outbound Customer Queries For Axis Bank. Good English & Banking Vocab Required.Fresher: 15K | Experienced: 18K Day Shift Only. Immediate Joiners Preferred.Walk-In With Cv. Dm For Venue Details. Work From Office. Type : Outbound | Languages : Telugu, English, Hindi

Your responsibilities

As a Voice Process Associate, your work will include:

• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy.

Salary

Salary: ₹16,000 – ₹17,000 per month, based on skills and experience.

Skills and qualifications

• Open to freshers
• Graduate or equivalent
• Comfortable with English, Hindi, Outbound, Telugu
• Basic English
• Good English
• Freshers can apply
• Type: Outbound
• Languages: Telugu, English, Hindi
• A customer-first, calm under pressure attitude

Position details

• Work location: Kondapur, Hyderabad, Telangana
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Vacancies: 20
• Interview timings: 10:00 AM - 2:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Digitide Solutions Limited today.