Collections Process Manager

A new Collections Process Manager role is open at Dignity Solutions, Koramangala, Bengaluru. You can earn up to ₹40,000/month. 2 candidates will be hired for this role.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory. | Languages : English, Tamil, Telugu, Kannada

Roles and responsibilities

• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Compensation

The salary for this role is ₹30,000 – ₹40,000 per month.

Candidate profile

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Kannada, Tamil, Telugu
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Tamil, Telugu, Kannada

Job at a glance

• Location: Koramangala, Bengaluru, Karnataka
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Dignity Solutions today.