Telecaller

Diljani Hussain Contractor is looking for a Telecaller to join its team in Vasant Kunj, Delhi. You can earn up to ₹15,000/month. There are 3 open positions.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Verbal communication, Active listening, Complaint handling, Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹10,000 – ₹15,000 per month.

Job details

• Location: Vasant Kunj, Delhi, Delhi
• Vacancies: 3
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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