Telecaller

Looking for a Telecaller role in Chandrayanagutta, Hyderabad? Dilshad Travels is hiring now. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Active listening, Typing speed, Complaint handling and Hindi and English
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and patient

What you get

The salary for this role is ₹10,000 – ₹20,000 per month.

Job details

• Job location: Chandrayanagutta, Hyderabad, Telangana
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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