Telecaller

Dinanath is looking for a Telecaller to join its team in Patna Junction, Patna. The pay goes up to ₹20,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

Candidate profile

• Open to freshers
• Education: Tenth Pass
• Good knowledge of Typing speed, Complaint handling, Hindi and English and Active listening
• Female Only
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Roles and responsibilities

• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.

Job at a glance

• Location: Patna Junction, Patna, Bihar
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Job type: Full time

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