Collection Process

Direct Source has an opening for a Collection Process based in Thane, Mumbai. 30 candidates will be hired for this role. The pay goes up to ₹18,000/month. No experience? You can still apply.

In the employer’s words

Collection Process Easy Selection Free Of Cost Job Pic Up Drop Facility. Type : Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What the job involves

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.
• You will resolve queries and complaints with patience and accuracy.

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Marathi
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Compensation

The salary for this role is ₹16,000 – ₹18,000 per month.

Job details

• Work location: Thane, Mumbai, Maharashtra
• Vacancies: 30
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to Direct Source today.