Customer Service

Direct Source is looking for a Customer Service to join its team in Thane, Mumbai. There are 15 open positions. No experience? You can still apply. Salary is up to ₹30,000/month.

Note from the employer

Answer Incoming Calls, Live Chats, And Emails Regarding Products, Services, And Company Policies.Resolve Complaints: Diagnose Customer Issues, Provide Effective Solutions, And De-Escalate Frustration With Empathy.Process Transactions: Handle New Orders, Process Returns, Issue Refunds, And Update Account Details.Document Interactions: Log All Custom. Type : Outbound, Inbound | Languages : Malayalam, Tamil, Gujarati, Kannada, Bengali, Telugu, Punjabi, Marathi, Hindi, English

Salary and benefits

The salary for this role is ₹20,000 – ₹30,000 per month.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Inbound, Kannada, Malayalam and Marathi
• Basic English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Malayalam, Tamil, Gujarati, Kannada, Bengali, Telugu, Punjabi, Marathi, Hindi, English
• You are self-motivated and persuasive

Your responsibilities

In this role, you will:

• Identify and approach new customers in the assigned territory
• Explain products and offers clearly and handle objections
• Build long-term relationships with existing clients.
• Prepare quotations and close deals with decision makers.
• Record visits, calls and orders in the CRM or daily report
• You will achieve monthly sales and collection targets.

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 15
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Direct Source. It takes less than a minute.