Customer Service Process

Looking for a Customer Service Process role in Thane West, Mumbai? Direct source is hiring now. You can earn up to ₹20,000/month. The team is filling 30 vacancies.

Note from the employer

Opening For Customer Service Process : Thane Kasarvadavali 45 Min.(Pick Up And Drop Facility Available From Thane Station).Process : Tata Inbound Customer Service Process.Hsc Graduate Fresher, Tamil ,Telegu , Kannadasalary : 18000 In-Hand (Salary Date 1St Of Every Month) Shift 9 30 To 6 :30 ( Rotational One Week Off). Languages : Telugu, Kannada | Type : Domestic, Outbound, Inbound

Pay and perks

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, Inbound, Kannada, Outbound and Telugu
• Basic English
• Freshers can apply
• Languages: Telugu, Kannada
• Type: Domestic, Outbound, Inbound
• You are polite and customer-first

Your responsibilities

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

Quick facts

• Location: Thane West, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 30
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Direct source reviews applications regularly.