Hsbc Soft Calling Process Executive

A new Hsbc Soft Calling Process Executive role is open at Direct Source, Malad West, Mumbai. The team is filling 30 vacancies. Great for first-time job seekers. You can earn up to ₹18,000/month.

In the employer’s words

Process: Hsbc Cards Required Count : 100Process Details: Outbound Process Prior Experience : Hsc Fresher, Graduate Fresher Shift Timing: 9.30Am To 6.30Pm Sunday Fix Off Ctc : 18000 Ctc In Hand: 14000 Doj : 26 Feb Excellent Communication Skills Easy Selection Immediate Joining Free Job Direct Company. Type : Domestic, Outbound | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam, Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are customer-first and patient

What you get

The salary for this role is ₹14,000 – ₹18,000 per month.

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Malad West, Mumbai, Maharashtra
• Work type: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 30
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.