Inbound Customer Service Advisor

Direct source wants to bring on an Inbound Customer Service Advisor for its Airoli, Mumbai team. 5 candidates will be hired for this role. You can earn up to ₹30,000/month.

Employer’s description

Graduactiona With 6 Monthsexp On Paper.Hsc/Graduation With 1Yrs Exp On Paper.Night Shifts.2Rotational Week Off..Excellentbcommunication Skills. 1 - 2 Years Experience Compulsory. | Type : Inbound, International, Outbound, Sales | Marketing | Languages : Marathi, Hindi, English | Preferred Experience In : Real Estate

Pay and perks

You will be paid ₹25,000 – ₹30,000 per month.

Day-to-day work

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound, International, Marathi, Marketing, Outbound and Real Estate
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International, Outbound, Sales
• Marketing
• Languages: Marathi, Hindi, English
• Preferred Experience In: Real Estate
• Someone calm under pressure and customer-first

Quick facts

• Location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 5
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Direct source reviews applications regularly.