Simple Customer Service Agent

Start your next role as a Simple Customer Service Agent with Direct Source in Juinagar, Mumbai. 15 candidates will be hired for this role. Salary is up to ₹22,000/month.

Employer’s description

Solving The Queries Of Customer On Cal Giving Them Solution.

What you will do

As a Simple Customer Service Agent, your work will include:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.

Candidate profile

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of CRM tools, Typing speed, Active listening and Complaint handling
• Good English
• Freshers can apply
• You are polite and patient

Compensation

Compensation: ₹15,000 – ₹22,000 per month.

Job details

• Work location: Juinagar, Mumbai, Maharashtra
• Vacancies: 15
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.