Simple Customer Service Calling

Direct Source has an opening for a Simple Customer Service Calling based in Thane, Mumbai. Salary is up to ₹18,000/month. The team is filling 20 vacancies.

Employer’s description

Simple Customer Service Calling For Inbound Process. Type : Domestic, Inbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Roles and responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A patient, customer-first attitude

Salary and benefits

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Job details

• Work location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Work type: Office-based
• Openings: 20
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.