Soft Calling Process

Start your next role as a Soft Calling Process with Direct Source in Thane, Mumbai. There are 15 open positions. You can earn up to ₹21,000/month.

Salary and benefits

Salary: ₹15,000 – ₹21,000 per month, based on skills and experience.

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Typing speed, CRM tools, Active listening, Complaint handling
• Basic English
• Freshers can apply
• Someone customer-first and patient

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 15
• Job type: Full time
• Work mode: On-site
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Click Apply to send your profile to Direct Source. It takes less than a minute.