Yes Bank Customer Service Process

Direct Source has an opening for a Yes Bank Customer Service Process based in Airoli, Mumbai. Great for first-time job seekers. The pay goes up to ₹25,000/month. There are 15 open positions.

In the employer’s words

Simple Calling Process No Target Hiring For Inbound And Outbound Process. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Marathi, Kannada, English, Hindi, Punjabi

Compensation

You will be paid ₹15,000 – ₹25,000 per month.

What we are looking for

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Marathi, Kannada, English, Hindi, Punjabi

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Airoli, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Vacancies: 15

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