Quality Assistant

Directjob4U is hiring a Quality Assistant in Karanpara, Rajkot. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Complaint handling, Active listening, CRM tools, Typing speed
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

What you get

The salary for this role is ₹15,000 – ₹25,000 per month.

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.

Position details

• Work location: Karanpara, Rajkot, Gujarat
• Vacancies: 1
• Work mode: Office-based
• Employment type: Full time
• Working hours: 9:00 AM - 09:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Directjob4U reviews applications regularly.