Customer Care Query Solution Simple...

Directsource has an opening for a Customer Care Query Solution Simple... based in Thane West, Mumbai. There are 30 open positions. Freshers can apply. Salary is up to ₹22,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Inbound | Languages : Gujarati, Bengali, Marathi, Kannada, Hindi, Punjabi, Telugu, Malayalam, Tamil, English

Pay and perks

Salary: ₹15,000 – ₹22,000 per month, based on skills and experience.

Key responsibilities

As a Customer Care Query Solution Simple..., your work will include:

• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Inbound, Kannada, Malayalam, Marathi
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Gujarati, Bengali, Marathi, Kannada, Hindi, Punjabi, Telugu, Malayalam, Tamil, English

Position details

• Work location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 30

Ready to start? Upload your resume and apply to Directsource today.