Retention Calling Process.

Directsource has an opening for a Retention Calling Process. based in Virar, Mumbai. Great for first-time job seekers. You can earn up to ₹17,000/month. 10 candidates will be hired for this role.

Employer’s description

Opening For Retention Calling Location: Virarrequirements:Good Communication Skillsexperience In Retention /Recovery Calling Process Required Shift Timing:10:00 Am To 7:00 Pmweek Off: Sunday Fixedsalary:17000K. Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are customer-first and calm under pressure

What the job involves

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

Compensation

Salary: ₹15,000 – ₹17,000 per month, based on skills and experience.

Job details

• Location: Virar, Mumbai, Maharashtra
• Openings: 10
• Working hours: 10:00 am - 7:00pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Work type: On-site

Ready to start? Upload your resume and apply to Directsource today.