Telecaller

Divine Institute of Information Technology is hiring a Telecaller in Muralipura, Jaipur. Freshers can apply. The pay goes up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

Compensation: ₹6,000 – ₹11,000 per month.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, Complaint handling and Active listening
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Job details

• Location: Muralipura, Jaipur, Rajasthan
• Work mode: On-site
• Vacancies: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Divine Institute of Information Technology.