Telecaller

A new Telecaller role is open at Dixon Printers, Sarai Jullena, Delhi. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Hindi and English, Verbal communication, CRM tools
• Basic English
• Freshers can apply

Pay and perks

Compensation: ₹10,000 – ₹15,000 per month.

Your responsibilities

• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Job location: Sarai Jullena, Delhi, Delhi
• Employment type: Full time
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Apply today and take the next step in your career with Dixon Printers.