Service Assistant

DKC - Desi Kulhad Chai has an opening for a Service Assistant based in Marathahalli, Bengaluru. No experience? You can still apply. The pay goes up to ₹10,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Your responsibilities

As a Service Assistant, your work will include:

• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Salary and benefits

Salary: ₹9,000 – ₹10,000 per month, based on skills and experience.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Verbal communication, Active listening, Typing speed, CRM tools
• Good English
• Freshers can apply
• Someone patient and polite

Job at a glance

• Location: Marathahalli, Bengaluru, Karnataka
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work type: On-site

Click Apply to send your profile to DKC - Desi Kulhad Chai. It takes less than a minute.