Telecaller

Dkp Innovations is hiring a Telecaller in Vijayanagar, Bengaluru. Salary is up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• You will escalate complex cases to the right team within the SLA.

Candidate profile

• Open to freshers
• Education: 12th Pass
• Comfortable with Complaint handling, Active listening, Verbal communication, Typing speed
• Basic English
• Freshers can apply
• Someone polite and customer-first

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Work location: Vijayanagar, Bengaluru, Karnataka
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Dkp Innovations.