Telecaller

A new Telecaller role is open at DML infra, Manish Nagar, Nagpur. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

The salary for this role is ₹10,000 – ₹15,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: CRM tools, Typing speed, Active listening, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.

Key responsibilities

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Manish Nagar, Nagpur, Maharashtra
• Job type: Full time
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with DML infra.