Tech Support Executive

Dms Export Import is looking for a Tech Support Executive to join its team in Airoli, Mumbai. 20 candidates will be hired for this role. The pay goes up to ₹21,000/month. Freshers can apply.

Note from the employer

Solving Customer Queries, Inbound Calling. Type : Inbound, Domestic, International, Sales | Languages : English, English

Your responsibilities

• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Who can apply

• Open to freshers
• Minimum qualification: Graduate
• Skills: Domestic, English, Inbound, International, Sales
• Good English
• Freshers can apply
• Type: Inbound, Domestic, International, Sales
• Languages: English, English

Salary and benefits

Salary: ₹14,000 – ₹21,000 per month, based on skills and experience.

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 20
• Shift: 6:30 PM - 6:30 AM (Any 9 hours) Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Dms Export Import.