Customer Care Associate

Start your next role as a Customer Care Associate with Dna-Goa in Merces. 3 candidates will be hired for this role. Salary is up to ₹17,000/month. Freshers can apply.

Note from the employer

Service Requests, Database Updates, Technical Coordination, Issue Resolution, Escalations, Alert Monitoring, Recordkeeping, Performance Reports, Team Liaison, Customer Updates, Billing Support. Languages : Hindi, English

What you will do

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Skills and qualifications

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• You are calm under pressure and patient

Salary and benefits

The salary for this role is ₹15,000 – ₹17,000 per month.

Job details

• Job location: Merces
• Shift: 9:00 AM - 6:00 PM I 9:30 AM - 6:30 PM
• Openings: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Dna-Goa.