Email Support Executive

A new Email Support Executive role is open at Dockstrikz Learning Pvt Ltd., Sector 63 - Noida, Delhi. There are 29 open positions. The pay goes up to ₹20,000/month. Great for first-time job seekers.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

What you will do

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Candidate profile

• Open to freshers
• Education: Graduate
• Good knowledge of English and Hindi
• Female Only
• Good English
• Freshers can apply
• Languages: Hindi, English
• A patient, customer-first attitude

Salary

The salary for this role is ₹14,000 – ₹20,000 per month.

Quick facts

• Work location: Sector 63 - Noida, Delhi, Delhi
• Openings: 29
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Dockstrikz Learning Pvt Ltd..