Tellecaller

Docland Services Limited is hiring a Tellecaller in Sector 15 - Noida, Delhi. You can earn up to ₹22,000/month. There are 2 open positions.

Employer’s description

Make Outbound Calls To Potential And Existing Clients.Explain Company Services And Benefits Clearly.Follow Up For Renewals, Appointments, And Customer Queries.Maintain Daily Call Records And Customer Data. Handle Customer Concerns Professionally.Coordinate With Internal Departments When Required. 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales, Inbound, International, Domestic, Mutual Funds | Marketing | Languages : English, Hindi | Preferred Experience In : Real Estate

Compensation

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, International, Marketing, Mutual Funds and Outbound
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales, Inbound, International, Domestic, Mutual Funds
• Marketing
• Languages: English, Hindi
• Preferred Experience In: Real Estate
• Someone calm under pressure and polite

Quick facts

• Job location: Sector 15 - Noida, Delhi, Delhi
• Employment type: Full time
• Openings: 2
• Work mode: On-site
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Docland Services Limited today.